Computer Support by E-mail

    I am providing this service on a best effort basis, completely "AS IS", with no warranty of any kind. And any user of this service should be aware of the following:

• It is the responsibility of the computer user to keep their data backed up, and to ensure anything they cannot afford to loose is backed up before seeking technical support.
• It is the responsibility of the person seeking technical support to be aware of what will or will not void their computer warranty. (If it is still under warranty.)
• Anyone being guided through hardware problem determination or hardware upgrades assumes the risk for any damage that occurs.

That during the almost two years I worked doing phone support for IBM USA, I had exactly one person break a small plastic clip inside a computer. So while "don't force anything" is the golden rule, and damage is not expected, it can happen.

    Therefore, if my SOHO and End-User Support page , or one of the driver summaries I have written, suggests your system is something I would support, and the above terms are acceptable, support can be requested by sending an email to:

supportallensmith.net

    Any request for support should contain the following information:

• What the problem is, or what assistance is needed with.
• The make and model of computer needing support. (Be as specific as you can.)
• The make and model of peripheral needing support (if any).
  
• The exact operating system being used. E.g. Windows 98SE (2nd Edition) is not "just" Windows 98; and Windows XP SP2 (Service Pack 2) is very different from the previous versions of XP.
• Anything else that might be helpful for me to know about what is happening. For example, if an error message occurs, what is that error message? If Windows cannot find a file, what is the name of the "missing" file? Or what was done just before the problem started to occur?